We are open 7 days a week, 9am to 5pm Monday to Friday & 10am until 3pm weekends (Winter Hours and Bank Holidays vary) 

Come and see us at the BKKS National Koi Show 29th and 30th June, Heart of England Centre, CV7 8DX

Spring offers - Get 10% off all Evolution Aqua products, use code GET10 at checkout.

Returns

Returns Policy

Cancellation Policy

  • If you wish to cancel your order you can do so within 14 days of receipt of your products.  to do so please contact us at:  sales@profidrum-uk.com for authorisation.
  • Products are to be returned in perfect condition to:  Profidrum UK, RETURNS Department, Great North Road, Rockley, Notts, England, DN22 0QW.
  • Returning products is done so at your own risk and cost.
  • The products being returned must be securely packed to avoid damage.  We recommend returning the products by recorded delivery.
  • Absolute Koi does not accept responsibility for goods returned by a customer, but which are not received, unless proof of delivery to us or receipt by carrier is supplied.
  • Absolute Koi will refund all sums paid by you, less delivery charge.
  • Return of goods after 14 days is at our own discretion.
  • Good are not allowed to be tried / tested.
  • We process returns as quickly as possible.  Please allow 7-14 days for us to handle your product return.
  • This refund policy does not affect your statutory rights.
  • Products that are especially made or ordered cannot be returned for refund unless faulty or damaged.

Warranty Returns Policy

  • Products that carry a manufacturer's guarantee can be returned, if faulty, to us for exchange during the warranty period.
  • If you feel the product is faulty please contact us at:  sales@profidrum-uk.com for authorisation
  • Products are to be returned to Profidrum UK, RETURNS Department, Great North Road, Rockley, Notts, England, DN22 0QW.
  • Returning products is done so at your own cost.
  • We recommend returning the products by recorded delivery.
  • Absolute Koi does not accept responsibility for goods returned by a customer, but which are not received, unless proof of delivery to us or receopt by carrier is supplied.
  • Upon receipt of the faulty product our returns team will test the product or send back to the manufacturer. 
  • If the product is found to be faulty we will ship a replacement via courier at no extra charge.
  • If the product is found not to be faulty then a £9.95 postage and handling charge will be payable before we return the product to cover our costs.